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Get in touch
with Sonni Web.

Let's talk about your goals, challenges, opportunities, and how we can help strengthen and steward your digital presence.

A note

We aren't sales and marketing people — just design and tech nerds.

Ask anything; we'll explain things plainly.

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FAQ

Questions,
answered.

  • I'm an agency or freelancer looking for web hosting and management for client sites.

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    You're in the right place. Your clients - and your time - will benefit from our high-touch and holistic services. We can set you up with as many sites as you need and send over full access details, so you keep complete control over your web assets. Many of our clients need a white-label solution, we are happy to support your needs.

  • I already have a website. How can I use your services?

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    This is our most common scenario. We start by reviewing your current site, goals, and content. While we can migrate an existing site as-is, we usually encourage a rebuild and redesign so we can leverage modern tech, improve performance and security, and make ongoing care far more efficient. If a full rebuild isn't the right fit, we can transfer your existing site over to our feature-rich hosting platform. From there we can work within your system to steward your site to reflect the high-standards we advocate for.

  • My website or apps have major hosting and resource needs. Do you offer that?

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    Yes. We can provide the vital supporting services and features that more robust, complex websites and web environments need to run optimally.

  • I need custom development done on my site. How can you help?

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    We offer web development and advanced software development for our stewardship clients. Whether it's a custom feature, integration, workflow automation, or intelligent tooling that learns from your content and users, we build it in a managed, high-integrity environment. We require clients to be part of our stewardship service so we can guarantee proper management, security, performance, and long-term care.

  • How long does a typical website project take?

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    Most new builds take four to eight weeks from kickoff to launch, depending on scope, content readiness, integrations involved and collaboration. We'll give you an honest timeline after the first conversation.

  • Do you work with clients outside the US?

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    Yes. Most of our work is remote and we collaborate with clients across time zones, and tend to overlap with North American and European working hours.

  • What's included in your stewardship service?

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    Stewardship is our holistic, ongoing care for your website. It includes technical management, security updates, proactive monitoring, regular backups, performance tuning, and small content and design refinements as your site evolves. You also get a dedicated expert keeping pace with the changing web — flagging opportunities, strengthening SEO, exploring thoughtful AI integration, and offering strategic guidance on features and conversions. The full breakdown lives on the Stewardship page

  • Will I own my website, domain, and content?

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    Yes. You own your domain, your content, and your website. If you ever want to leave, we hand over a clean export and help you transition. No lock-in.

  • Do you handle SEO and Google Business Profile work?

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    Yes. SEO best practices are baked into every site we build, and we offer a dedicated local SEO service focused on Google Business Profile optimization — increasingly the most important visibility signal for local businesses.

  • What is answer engine optimization (AEO), and how is it different from SEO?

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    SEO is about ranking in a list of blue links. Answer engine optimization is about being the source that AI answers quote — Google AI Overviews, ChatGPT, Perplexity, and Copilot. Traditional ranking still matters, but AI systems favor pages that are clearly structured, factually specific, and machine-readable. Every site we build is structured for both: clean semantic HTML, schema markup, fast server-rendered pages, and content written in a directly quotable question-and-answer form. More on how we build for AI search

  • How do I get my business to show up in ChatGPT and AI search results?

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    There's no ad slot to buy — AI assistants pull from sources they can read, verify, and trust. In practice that means a technically clean site, structured data that describes your business and services in machine-readable terms, consistent facts across your site and Google Business Profile, and genuinely useful content that answers the questions your customers actually ask. We handle the technical layer at build time and keep expanding the content layer through stewardship, because AI visibility is an ongoing effort, not a one-time setting.

  • Do you handle schema markup and structured data?

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    Yes, and it's included rather than an add-on. We generate schema across every level of the site — organization, local business, services, articles, FAQs, breadcrumbs, and media — plus complete metadata on pages and images. Structured data is what lets search and AI systems understand what your business is, what you offer, and where you operate. When it's missing or malformed, you become invisible to the systems that increasingly decide what people see.

  • Is my website ADA and WCAG accessibility compliant, and can you fix it?

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    Most sites we inherit are not, and accessibility complaints against small businesses are common. We build to WCAG AA standards as a baseline: proper heading structure, keyboard navigation, focus states, meaningful alt text, ARIA labels where needed, and contrast ratios that actually pass. For existing sites we can run an audit, report what's failing, and remediate it. Accessibility also happens to improve SEO and AI readability, because both depend on well-structured, semantic markup.

  • What about GDPR, cookie consent, and privacy compliance?

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    We build privacy-first by default. That means no third-party scripts firing before a visitor makes a cookie choice, a real consent banner rather than a decorative one, respect for Global Privacy Control and do-not-sell signals, privacy-respecting analytics, self-hosted fonts instead of ones that leak visitor IPs, and legal pages that accurately describe what the site actually does. If your current site loads trackers before consent — most do — that's a real exposure we can close.

  • My project needs a database, user accounts, or complex data. Can you build that?

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    Yes. Beyond designing and building sites, we build data-backed applications: databases with row-level security, authenticated user accounts and portals, dashboards, booking and inventory systems, gated content, and admin tooling. Everything runs in a managed environment with proper access controls, backups, and monitoring — so complexity doesn't quietly become a security liability. We scope this in the first conversation so you know what's genuinely required versus what just sounds impressive.

  • Can you integrate with our existing tools, APIs, and third-party systems?

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    Usually, yes. We regularly connect sites to booking and property management platforms, CRMs, email and marketing tools, payment processors, calendars, mapping services, and custom internal APIs. If a system has an API, it can generally be integrated; if it doesn't, we'll tell you plainly and propose the closest workable alternative rather than promising something fragile.

  • How secure are your websites compared to a WordPress or plugin-based site?

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    Substantially more secure, mostly by removing surface area. Traditional sites accumulate plugins, themes, and third-party dependencies that each become a potential vulnerability and require constant patching. Our builds use a streamlined modern architecture with no plugin stack, automated dependency updates, bot and spam protection on forms, rate limiting, and continuous monitoring as part of stewardship. Security isn't a one-time hardening pass — it's maintenance, and that's exactly what stewardship covers.

  • What happens if I want to move my site somewhere else later?

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    We'll package up a clean export of your site, and assist with a smooth handover. Your site is your asset.